Privacy Policy

Last updated: October 2026

Ocean Mate Marine Services (ABN 83 695 082 663) ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it.

What we collect

When you get in touch with us, request a quote or book a job, we may collect:

your name, phone number, email address and postcode or suburb
details about your boat and engine (make, model, size, location, service history)
details of the work you need and any photos you send us
billing and invoicing details when you become a customer

When you visit our website or see our ads, we may also collect general technical information such as your device, browser and pages visited, through cookies and similar tools (for example Google Analytics and the Meta Pixel).

How we collect it

through forms on our website
through Facebook and Instagram lead forms
by phone, email, text message or social media messages
in person, when we work on your boat

How we use it

We use your information to:

respond to your enquiry and prepare quotes
schedule, carry out and invoice work on your boat
keep service records so we can look after your engine in the future
send you service reminders or occasional updates (you can opt out at any time)
understand how people use our website and improve our ads

We do not sell or rent your personal information to anyone.

Who we share it with

We only share your information when needed to run our business, for example with:

parts suppliers and engine manufacturers (such as Nanni Diesel) for warranty or parts orders
our accountant, payment and booking providers
website and advertising platforms we use (such as Wix, Google and Meta)

Some of these providers may store information on servers outside Australia, mainly in the United States and Europe. We only use reputable providers that take reasonable steps to protect your information.

We may also disclose information if required by law.

How we protect it

We store your information in secure, password-protected business systems (such as our email, accounting and booking software) and in paper job records kept at our workshop. We take reasonable steps to keep it secure and only keep it for as long as we need it for the purposes above or as required by law (for example, tax records).

You can deal with us without giving your name (for example, a general price enquiry), but we will need your contact details to quote, book or carry out work.

Your choices

You can ask us at any time to:

see the personal information we hold about you
correct anything that is wrong
stop sending you marketing messages (every marketing email or text also includes a way to unsubscribe)
delete your information, where we are not required to keep it

We will only send you service reminders or updates if you have agreed to receive them or would reasonably expect them as our customer.

If you have any questions or concerns about your privacy, please contact us:

Ocean Mate Marine Services 8/23 Ford Road, Coomera QLD 4209 Phone: 0435 514 529 Email: nick@oceanmatemarine.com.au

Complaints

If you think we have mishandled your personal information, please contact us using the details above and tell us what happened. We will look into it and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page.